Frequently Asked Questions
Answer: Our service plans offer flexible coverage for up to 5 years on parts and labor for your smart home devices. We provide full coverage, elite quality service, 24/7 support, and comprehensive protection for all mechanical and electrical components.
The VIP service plan, our most comprehensive option, includes remote system access, proactive system monitoring, VIP priority scheduling, preferred service hours, 2-hour response time, unlimited contacts and remote repair, all hardware and software support, internet and cable TV troubleshooting, ISP concierge, parental control software, and an annual on-site checkup.
Answer: Our 24/7 support provides complete coverage with around-the-clock phone and live chat web support. Whether you need assistance during the day or in the middle of the night, our dedicated team is here to help you resolve any issues promptly.
Answer: Getting started with a service plan is simple and only takes 5 minutes. You can choose the plan that best suits your needs and contact us to get started. Our team will guide you through the process to ensure you get the right coverage for your smart home.
Answer: Yes, we offer extended warranty plans for additional coverage. These plans go beyond the standard protection, safeguarding your investment against unexpected issues and providing extended support to secure your smart home’s future.
Get setup with a service plan today
We offer a selection of service and maintenance plans suited for all needs.
